FAQ Category: ⚑ Report a problem
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How to report a product problem
If you believe a product you purchased from us is unsafe or non-compliant, please contact us with the order number, product name/SKU, a description of the issue, and…
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What happens after you report
We review every report, assess whether a safety risk exists, and take appropriate action (information request, remedy, or recall communication). Serious risks may be notified to the relevant…
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Notice and takedown
Where a product listing must be removed or corrected for safety reasons, we will update or withdraw it without undue delay and inform affected customers when required.